News & Initiatives

Insurance
S&T’s methodical approach to organizational and process analysis and transformation ensures increased efficiency, reduces costs, and improves customer service relating to claims / benefits processing.

Operational Excellence in Claims/Benefits Processing

"Operational Excellence" is catching the attention of businesses as insurance companies follow the automotive industry’s lead. Car makers have more-than 30-years’ experience of optimizing manufacturing costs, vertical integration, and manufacturing quality.

The insurance industry is facing the same initial challenges: Investors requiring high returns combined with managed risk. Customers ask for more transparency and flexibility. And legal requirements with regard to consumer protection and accounting transparency have exacerbated an existing trend.

The core business of claims/benefits processing in particular provides many entry points for optimization projects. S&T is familiar with the insurance industry’s current challenges and has a deep understanding of claims and benefits processes. From strategy to organization and processes to systems, S&T provides consulting services to its clients based on its tried-and-tested business engineering consulting approach.


Customer benefits:

  • Operational excellence in claims and benefits processing resulting in significantly lower processing cost
  • Lower claims expenses that reflect an optimum balance of approved payments and customer satisfaction
  • Standardized benefit processing based on industrial principles
  • Increased and improved customer services
  • Process and organization transformation
  • Long-term lowering of IT expenses




Our services:

1. Analysis of the entire claims/benefits process as part of an operational excellence initiative

  • Process optimization analysis - analyze current processing procedures
  • Data potential analysis - analyze current claims / benefit expenses
  • Methodical presentation of analysis results and development of optimization approaches within areas of potential action

2. Methodical transformation of your company using the tested Business Engineering, jointly developed with the University of St. Gallen

3. Long-term lowering of IT costs due to implementation of claims / benefits processing systems:

  • Based on standard softwareSAP for Insurance and FirstApex
  • Customized - based on JAVA components



4. Enhancements such as automatic receipt processing, including scanning and recognition, and automatic case opening